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Terms and Conditions


The Company means 20 Degrees Consulting Ltd and any sub-contractor for the company.

Course means an educational training course offered by 20 Degrees Consulting Ltd.

On-site Course means an educational training course offered by 20 Degrees Consulting Ltd for an individual corporate customer at a location specified by the customer.

Public Course means an educational course offered by 20 Degrees Consulting Ltd at a location specified within the full course schedule as detailed on the website.

Consulting means professional advice offered by 20 Degrees Consulting Ltd at locations specified by the customer.

Customer means the person, firm or corporation identified as enrolling a Delegate or Delegates on a Course by way of a relevant written confirmation of enrolment or procuring our Consulting services.

Confirmation means a legally binding contract instructing 20 Degrees Consulting Ltd to invoice the Customer.

Delegate means a person attending a Course.

Course Materials means any documentation, listing of instructions and statements in either machine-readable or printed form.

Working Day means every day of the week excluding Saturday, Sunday and UK statutory holidays within the hours of 9am-5.00pm.


These Terms and Conditions shall be deemed to be incorporated in all contracts and in the case of any inconsistency with any order or letter or correspondence sent by the Customer to 20 Degrees Consulting Ltd or any other communication between the Customer and 20 Degrees Consulting Ltd whatever may be their respective dates and the provisions of these Terms and Conditions shall prevail unless expressly varied in writing and signed by a director on behalf of 20 Degrees Consulting Ltd.

If 20 Degrees Consulting Ltd chooses not to enforce any of the Terms and Conditions of these Terms and Conditions this shall not affect the rights of 20 Degrees Consulting Ltd under the remainder.

If in any particular case any of these Terms and Conditions shall be held to be invalid or shall not apply to the contract the other Terms and Conditions shall continue in full force and effect.


20 Degrees Consulting Ltd warrants that all Public and On-site Courses and Consulting supplied hereunder will be conducted in a professional manner in accordance with generally recognised practices and standards.

20 Degrees Consulting Ltd warrants that it will provide appropriately qualified and experienced trainer(s) and consultant(s) to deliver 20 Degrees Consulting Ltd Public and On-site courses and Consulting using suitable materials, including Course Materials.

20 Degrees Consulting Ltd warrants that it will not knowingly include any copyright material in its Course Material without a license or without the consent of the copyright owner.

20 Degrees Consulting Ltd warrants that all personnel provided by 20 Degrees Consulting Ltd are contracted to 20 Degrees Consulting Ltd.

Extent of Services:

20 Degrees Consulting Ltd reserves full control of how its personnel will carry out its professional training.

The contents of course schedules are intended for general guidance only and do not form any part of a contract and 20 Degrees Consulting Ltd reserves the right to make any reasonable variations to the Public and On-site Courses (including the content of the courses) without notice.

Any typographical clerical or other error or omission in any sales literature, administrative documentation, Course Materials, invoice or other document or information issued by 20 Degrees Consulting Ltd shall be subject to correction without any liability on the part of 20 Degrees Consulting Ltd.

All Public and On-site Courses are delivered solely in the English language (unless otherwise agreed in writing) and all Delegates must be sufficiently proficient with the English language before attending a Public Course.

In normal circumstances, a provisional booking will be held on 20 Degrees Consulting Ltd's booking system for no more than 24 hours.

Authorisation and Obligations of the Customer:

All bookings for Public or On-site Courses must be supported by written confirmation or completion of the 20 Degrees Consulting Ltd booking form.

The Customer certifies that unless otherwise notified to and agreed with 20 Degrees Consulting Ltd all Delegates attending a Public or On-Site Course are employed directly by the Customer.

In all cases the Customer undertakes to bring these Terms and Conditions to the attention of the Delegates attending a course or workshop. Delegates should be suitably qualified and experienced to attend the event in accordance with the published prerequisites.


Prices quoted exclude Value Added tax (VAT) or other sales taxes which will be added at the current rate. VAT is payable regardless of the delegate’s country of origin; the point of supply for VAT purpose is the location of the course. 

The published prices do not include any travel, accommodation or living expenses which the delegate may incur when attending the course.

For Public Courses, prices are inclusive of tuition, examination fees, Course Materials, lunch (for Courses of 1 day duration or longer), refreshments and the reasonable use of materials, publications and machines (where applicable) by the Delegate for the period of the Course.

For On-Site Courses, prices include tuition and course materials. For examination based courses there is an additional charge per delegate, for examination fees, licensed materials and accreditation fees.

20 Degrees Consulting Ltd reserves the right to charge interest on late payments at 5% over bank base rate.

Payment Terms:

For Public Courses and unless otherwise advised by 20 Degrees Consulting Ltd, fees are payable by the purchaser at the time of the order or receipt of the complete booking form.  20 Degrees Consulting Ltd will issue an invoice of confirmation. 

The course fees including VAT must be paid as a minimum 20 working days before the course start date otherwise we reserve the right to refuse the delegate entry to the course.

Training purchased on a prepayment basis (i.e. an advance payment for a specific amount of training either in terms of value or number of days) must be booked and attended within twelve months of the date of the invoice for the prepayment.

Customers wishing to make payment from non- UK accounts must be responsible for all charges levied by the customer’s bank and any levied by 20 Degrees Consulting Ltd’s bank in accepting this specific transaction. 

Any late payments are subject to a late payment charge at the rate of 5% over the Bank of England base rate.

For On-site Courses, a Purchase order number must be provided with the booking confirmation form. On receipt of this, an invoice will be raised and payment must be made within 30 days of this date.

We reserve the right to withhold examination results and certificates until full payment has been made. 

Cancellation and Transfer Policy:

20 Degrees Consulting Ltd reserves the right to cancel or change a Public or On-Site Course and undertakes to provide reasonable notice of the cancellation or change except in an emergency.  In these circumstances, The Customer will be entitled to a refund of any fee paid to 20 Degrees Consulting Ltd in the event of a cancellation or any change to the course date or significant change in venue but shall not otherwise be entitled to compensation, costs or damages arising from such a cancellation.

Public Course:

If the Customer would like to cancel or transfer a Public Course, there must be an express written notification made to 20 Degrees Consulting Ltd by e-mail on

If the Consumer Protection (Distant Selling) Regulations 2000 apply, The Customer shall have the right to cancel a Booking without any liability within 7 working days of date of Agreement provided that Services have not commenced and are not due to commence in this period. Services are defined as the dispatch of Course Materials and access to pre-course materials. 20 Degrees Consulting Ltd shall issue a supplementary fee invoice to cover costs contained within the Services including any course materials dispatched, except as provided under this clause, cancellation and/or transfer fees below shall apply to any Public Course

15-11 Working days before course start

Cancellation of course
25% of course fees

Rescheduling of course
10% of course fees


10-6 Working days before course start

Cancellation of course
50% of course fees

Rescheduling of course
25% of course fees


5-0 Working days before course start

Cancellation of course
75% of course fees

Rescheduling of course
50% of course fees



If a course booking is made less than 15 working days in advance of the start date of the course, the above cancellation terms will still apply with fees payable and non-refundable.

The Customer may substitute a Delegate to a Public Course upon notification of at least 16 days prior to the course start date at no additional charge. This is however subject to the new Delegate complying with course requirements (including pre-requisites and Pre-course reading) as notified by 20 Degrees Consulting Ltd or detailed in the course outline.

For Public Courses rescheduled more than 15 days from the course start date, there will be an administration charge of £50 (+VAT) for each transfer made by The Customer to a Public Course scheduled to an alternative date. This charge will be applicable 2 working days after a booking form has been submitted for the Public Course to be taken by The Customer,

In the event of sickness backed by a General Practitioner signed note, one free rescheduling of the course will be allowed following which all Terms and Conditions associated with cancellation and rescheduling will apply.

On-site Course:

If an On-site Course booking is cancelled the following will apply:

  • More than 28 days prior to start date - No charge 
  • 28-14 days prior to start date - 50% of total Course Fee 
  • Fewer than 14 working  prior to start date - 100% of total Course Fee 

Pre-Course manuals and Materials already dispatched will be charged for include whether the training is to be held at the client specific site or at 20 Degrees Consulting Ltd premises.

On-site Course at Client Specified Site: It is the customer/client’s responsibility to provide and ensure all facilities, equipment and set up required for the trainer to be able to deliver the training. 20 Degrees Consulting Ltd reserves the right to discontinue or cancel the course if, in the Trainer’s opinion, the venue or conditions are unsuitable.


Non-attendance of any Course for any reason whatsoever is deemed to be a cancellation with no notice and payment is due in full.


In the exceptional case where a refund is made to the customer by 20 Degrees Consulting Ltd, the refund may take up to 20 working days to be processed. Refunds will be processed using the same payment method that the original payment was made.

Prerequisites and Admission:

20 Degrees Consulting Ltd reserves the right to refuse or curtail the provision of training services if a Delegate or substitute Delegate attending on behalf of the Customer fails to satisfy the requirements of the course as published.

20 Degrees Consulting Ltd reserves the right to refuse admission to any person whom it considers in its absolute discretion to be unsuitable for admission to 20 Degrees Consulting Ltd premises or to remove any such person after the commencement of the course.


Copyright and all intellectual property rights for all Course Materials shall remain the property of 20 Degrees Consulting Ltd or the trading partner of 20 Degrees Consulting Ltd responsible for developing that course; except where materials development has been paid for in full by the client.

The Customer agrees not to reproduce, sell, hire or copy Course Materials (in whole or in part) and not to use such materials except for the purposes of post course or personal reference.


20 Degrees Consulting Ltd may assign all or part of its interest in this Agreement. The Customer may not assign or transfer this contract or any interest therein or claim there under without the prior written approval of 20 Degrees Consulting Ltd.

Force Majeure:

20 Degrees Consulting Ltd shall not be in breach of this contract if the provision of its services are delayed, cancelled or reduced through any circumstances beyond its reasonable control including any act of God ( including but not limited to fire, flood, earthquake, storm, snow, hurricane or other natural disaster) sickness, war, invasion, act of foreign enemies, hostilities ( regardless of whether war is declared) civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.  

Delegates must ensure they can attend the Course which they are scheduled to attend. 20 Degrees Consulting Ltd will not be held liable, financially or actually, for their non-attendance, whatsoever the reason may be.

Limits of Liability:

20 Degrees Consulting Ltd’s entire liability for loss and damage shall be limited to a claim for damages.  The maximum aggregate liability will be the charges for the Course out of which the loss or damage has arisen.

20 Degrees Consulting Ltd will not accept liability for death or personal injury.

20 Degrees Consulting Ltd will not be liable for indirect, special or consequential loss (including loss of anticipated profit or data), howsoever arising, even if it has been advised of such potential loss

20 Degrees Consulting Ltd will not be responsible for any damage resulting from any computer viruses arising from software installed on Customer computer systems.


The Customer agrees that if within a period of 6 months after the attendance of a Delegate on a Public or On-site Course, the Customer shall entice or procure any person to leave 20 Degrees Consulting Ltd employment or to terminate a contract for services with 20 Degrees Consulting Ltd it will make a payment to 20 Degrees Consulting Ltd equivalent to 50% of the employee's gross annual remuneration at the date of termination.

Personal Belongings:

Personal belongings and items belonging to or in the possession of the Customer or Delegate brought onto 20 Degrees Consulting Ltd premises are the sole responsibility of the owner and 20 Degrees Consulting Ltd accepts no responsibility of the items or any loss or damage that may occur during the course.

Governing Law and Jurisdiction:

The validity construction and performance of these Terms and Conditions are for convenience only and shall not affect the construction thereof.  These Terms and Conditions shall be governed and construed in accordance with the Laws of England and Wales and the Courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms and Conditions or their subject matter or formation (including non-contractual disputes or claims).

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