We have two ears and one mouth so that we can listen twice as much as we speak.
This is the starting point for all that we do. If we are to support you in finding the right solution for your organisation, it is important that we tease out what you want and what you need. Are they the same thing? It is equally important that we understand the culture of your organisation. A successful approach in one organisation may not work in another. It is best that we understand as early as possible how things are done in your organisation currently if you are to be successful in embedding change.
We feel that this approach is so important that we have worked in partnership with the Professional Development Centre to develop the INQUIRE© tool to help us understand your organisational need.
When your needs are understood, we work with you on implementation. For some clients, this means a short training intervention to give their team additional skills to manage the change themselves. For other clients, we’ll walk with them on the journey. Regardless of the volume of work we do with you, we won’t simply walk away. One of the hallmarks of our approach is that we follow through and follow up.